MonoGPT Service Terms of Use

Effective date: November 23, 2025

The purpose of these Terms of Use (hereinafter referred to as “Terms and Conditions”) is to set the terms and procedures for use of MonoGPT provided by Monoflow Co., Ltd. (hereinafter referred to as “Company”) and related websites, applications, software, and other additional services (hereinafter collectively referred to as “Services”) operated by the Company.

By signing up for the service or actually using the service, the user is deemed to have agreed to these Terms and Conditions and the related policies established by the company.

Article 1 (Introduction to company and services)

Company name: Monoflow Co., Ltd.
The company operates the MonoGPT service, which provides functions such as conversational AI, document analysis/summarization, and content creation to educational institutions, public institutions, companies, and individuals by linking various artificial intelligence models.
More specific information about the company and services can be found through the company's separately operated website, notices, proposals, notices, etc.

Article 2 (Scope of application of terms and conditions and related policies)

These terms and conditions apply to the use of MonoGPT and all services accompanying it, including web, mobile, and API.
The Company may establish the following separate policies in relation to service operation, and each policy applies together with these Terms and Conditions.
- Privacy Policy
- Terms and conditions related to paid services and plans
- Service use policy (detailed standards for permitted and prohibited actions, etc.)
- Separate contracts or special contracts for institutions and businesses
If there is a conflict between these Terms and Conditions and the contents of the individual terms and conditions or policies, the specifically determined individual terms and conditions or separate agreement will take precedence, and these Terms and Conditions will govern all other matters.

Article 3 (Membership registration and account management)

Article 3, Paragraph 1 (Age eligible for use)

In principle, the service is provided to those aged 14 or older.
If a minor under the age of 19 uses the service, the consent or approval of a legal representative is required to the extent required by relevant laws, and the company can confirm this if necessary.
When a school, institution, company, etc. grants an account to a member, the organization is responsible for providing legal guidance and consent procedures in accordance with relevant laws and regulations.

Article 3, Paragraph 2 (Account Creation and Information Provision)

Users must create an account according to the method set by the company and provide accurate and up-to-date information.
The user is responsible for managing authentication information such as account ID, password, and API key, and must not engage in any of the following acts.
- Share, transfer or rent your account with others
- Account theft or unauthorized use of another person's account
Responsibility for all actions performed with the account and its results lies with the account holder (or official manager).
If a user opens an account or uses the service on behalf of an institution or organization, the user is deemed to have legitimate authority, and the organization is also subject to the contents of these Terms and Conditions.

Article 4 (General principles regarding service use)

Article 4, Paragraph 1 (Permissible Purpose of Use)

Users may use the Service within the scope of compliance with these Terms and Conditions, related laws, and various policies and instructions announced by the Company. The Services may be used for the following purposes, for example:

Q&A, summarizing and organizing data/documents
Assist in drafting reports, plans, learning materials, etc.
Creation of reference materials for education, research, and work
Other legal and normal uses within the scope permitted by the company

Article 4, Paragraph 2 (Prohibited Acts)

Users must not engage in any of the actions listed below, and the company may take measures such as service restrictions, account suspension, or termination if necessary.

Using the service for the purpose of violating or encouraging violation of relevant laws and regulations
Any act that infringes or is likely to infringe upon another person's copyright, trademark, portrait right, personal information, reputation, trade secret, or other legitimate rights.
Attempting to reverse engineer, decompile, or analyze the service or linked artificial intelligence model, or extract basic technologies such as model parameters, source code, and algorithms.
Using automated programs, scripts, crawlers, etc. to cause excessive requests and traffic beyond the scope of normal use, or to abnormally collect and store large amounts of data or results.
Actions that attempt to bypass, alter, or evade the rate plan, usage limit, authentication process, security/safety devices, etc. within the service.
Creation and distribution of illegal or harmful information or repeated inquiries related thereto

Article 9 (Paid services and fee conditions)

If you wish to use the MonoGPT paid plan, the user must provide a valid payment method and accurate billing information according to the method determined by the company.
In the case of regular subscription products, subscriptions may be automatically renewed and billed according to the agreed-upon cycle unless the user completes the cancellation procedure.
If payment fails or delinquency continues, the company may take measures such as restricting or temporarily suspending service use.

Article 9-2 (MonoGPT One-Time Credit Refund Policy)

Paragraph 1 (Refund Application)

If a customer wishes to receive a refund for purchased credits, he/she must apply for a refund through MonoGPT Customer Center.

Paragraph 2 (Refundable Period)

Refunds are only possible if requested within 14 days from the date of payment.

Paragraph 3 (Refund Standards)

If less than 30% of the purchase credit has been used after payment, the amount corresponding to the used credit will be deducted and the remaining amount will be refunded.
If more than 30% of the purchase credit has been used, no refunds are possible.

Paragraph 4 (Calculation of refund amount)

The refund amount can be calculated by deducting the amount corresponding to the actual credit used and related costs (if incurred) such as payment agency fees and refund processing costs from the purchase amount.

Paragraph 5 (Reasons for non-refundability)

If 14 days have passed from the payment date
If you have used more than 30% of your purchase credit
If you violate the terms of service or use the service in an illegal manner
When refunds are restricted pursuant to other relevant laws or company policies

Paragraph 6 (reasons attributable to the company)

If normal service use is not possible due to reasons attributable to the company, such as system failure or service interruption, a refund or compensation may be provided according to separate criteria.

Article 9-3 (Credit Top-up Refund Policy)

The following refund rules apply to credits purchased through "Top up credits" on the Credit details screen (1 credit = KRW 1 before tax, plus 10% VAT). Purchased credits are valid for 365 days from the date they are granted.

① If you have not used any credits within 7 days of payment, you receive a full refund (withdrawal of the order).
② If you have used less than 30% of the purchased credits within 14 days of payment, you are refunded the payment minus the value of the credits used (VAT included).
③ No refund is possible once 30% or more of the purchased credits have been used or 14 days have passed since payment.
④ Remaining bonus credits expire on refund, and each order can be refunded only once. Request refunds from Credit details > Payment history.
⑤ Credits that an organization (business) account tops up with a personal payment belong to the payer and are used before organization credits.
⑥ Organization administrators cannot refund, reclaim or reassign personally paid credits; only the payer can request a refund. Usage and refund terms stay the same within the validity period even after leaving the organization.

Article 18 (Governing Law and Jurisdiction)

Disputes related to these Terms and Conditions and the use of the Service are subject to the laws of the Republic of Korea, excluding the application of conflict of law provisions under international law.
If a dispute arises between the company and the user, the parties first strive to resolve it amicably through mutual consultation.
If a solution is not resolved through negotiation, the court with jurisdiction over the location of the company's head office (e.g. Seoul Central District Court) shall be the court with exclusive jurisdiction in the first instance.

Supplementary provisions

These terms and conditions will take effect from November 23, 2025.
Previous terms and conditions that applied before the effective date of these terms and conditions are replaced by these terms and conditions.